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COVID-19: What COVID-19 means for your property taxes

We understand that this is a very stressful time, especially for those suffering direct effects from this public health crisis, and the Treasure and Tax Collector's Office is committed to helping in any way they can. Here are some answers for the most frequently asked questions asked by Los Angeles County property owners.

Impact to Property Taxes

County buildings are no longer open to the public, what are my payment options?

Although we are not accepting in-person payments currently at our offices, taxpayers can pay online, via telephone or by mail. There is no cost for e-Check payments online. For online credit/debit card transactions, our card payment
processor charges a 2.25 percent service fee. Please visit https://ttc.lacounty.gov/ to review all payment methods, and several other online self-service options.

How can I obtain my Personal Identification Number (PIN) to pay online if I don’t have the bill?

The PIN is located on any secured property tax bill and does not change annually. If you do not have this year’s property tax bill, please refer to a previous year’s bill. Please also note that a PIN is only required for online e-Check payments.

Can the County waive the associated service fees of 2.25 percent for Credit/Debit card payments online and over the telephone?

No. The County cannot waive the associated service fees of 2.25 percent for credit/debit card transactions. The fees are charged by our card payment processor to facilitate the transaction. As a reminder, there is no cost for e-Check
payments online.

Will property tax amounts be reduced due to economic impact of COVID-19?

No. Property tax amounts are established on the lien date of January 1 of each year. The property tax amounts currently due for the 2019-2020 Annual Secured Property Taxes have a lien date of January 1, 2019, and therefore, no reduction will be made to the current bill. Should you have questions related to decline-in-value or business personal property valuations, please contact the Office of the Assessor at
(213) 974-3211 or visit their website at https://assessor.lacounty.gov/.

I mailed in my property tax payment, however your system is not showing my taxes as paid. What should I do?

Processing times for mailed payments may be delayed due to the current public health concerns. We will process all mailed payments as soon as possible. Should your payment not be processed by April 10, 2020, you can request penalty cancellation as outlined above.

If using the U.S. Postal Service (USPS) or courier services (FedEx, UPS, etc.) to deliver my property tax payment, and County Buildings are closed, how will my payment be received?

As of this date, we are receiving mail from the USPS and courier services. If circumstances change, we have the ability to cancel penalties for payments that would have been mailed timely. For more information regarding mailed payments, please click here: https://ttc.lacounty.gov/avoid-penalties-by-understanding-postmarks/

I am expecting a property tax refund. Will this refund be delayed by COVID-19?

State Law requires that the Tax Collector to issue refunds within 60 days of the date of initial payment. However, due to the current state of emergency, we may experience unusual delays meeting this timeframe.

As a reminder, you can use the Treasurer & Tax Collector's website to look up taxes due, request a duplicate bill, and look up payment history. Please CLICK HERE for more information on all payment options.

The Treasure and Tax Collector has also created a TOP 5 DOs AND DON’Ts with helpful information on property tax payments, including How To Avoid Penalties.

For any additional tax related questions, you may call them at 213-974-2111.

Penalty Cancellation Related to COVID-19

Can I request a penalty cancellation if I was unable to make a timely payment due to COVID-19?

Yes. If you are unable to make a timely payment for reasons directly related to COVID-19, you may submit a Penalty Cancellation Request (request) on our website beginning the day after the delinquency date. You must submit a separate request for each property tax bill (e.g., Annual Secured Property Tax Bill, Supplemental Secured Property Tax Bill, Unsecured Property Tax Bill, etc.). If you are unable to submit your request online, you must contact our office at (213) 974-2111 to complete your request.

What if I was unable to pay by the property tax deadline, but I can pay part of it now?

The Tax Collector accepts partial payments. If you can pay part of your property taxes, we encourage you to do so. This revenue helps keep the government running and providing vital services that the public relies on, especially during emergencies like these. In addition, you may file a Penalty Cancellation Request on our website for the remaining balance.

What qualifies as criteria to request a penalty cancellation related to COVID-19?

State law allows the Tax Collector to consider circumstances beyond a taxpayer’s control, which prevented the timely payment of property taxes. The Tax Collector will be considerate of COVID-19 related circumstances. We ask that you detail the specific circumstances which you encountered related to COVID-19. We will review each Penalty Cancellation Request on a case-by-case basis.

How do I submit a request for penalty cancellation related to COVID-19?

Visit our website at ttc.lacounty.gov and select penalty cancellation. Follow the instructions and complete the required information. Do not submit supporting documentation. Should we determine that we need additional information to review your Penalty Cancellation Request, we will provide you instructions via email.

How will I know that you received my Penalty Cancellation Request related to COVID-19?

Upon successful submission of your Penalty Cancellation Request (request), the online application will display a confirmation page with your confirmation number, which we will send to the email address you provide on your request. We encourage you to retain and include your confirmation number with any future communications

How long will it take for you to process my Penalty Cancellation Request related to COVID-19?

We typically process Penalty Cancellation Requests within 45 to 60 days. However, due to the ongoing public health emergency, we are experiencing processing delays.

Will additional penalties, interest, costs or fees be imposed on the property tax amount due, while the Tax Collector is processing Penalty Cancellation Requests?

No. No additional penalties, interest, costs or fees will be imposed on the property tax amount due. Please do not be alarmed if you go online or receive a notice/statement from our office and see these penalties added to your property tax(es) for the second installment – it does not mean we have rejected your Penalty Cancellation Request.

After the Tax Collector processes my Penalty Cancellation Request related to COVID-19, how long will I have to pay my property taxes?

Given the current circumstances, we cannot determine a time frame at this time. We will contact you should we need additional information to support your Penalty Cancellation Request (request), or to provide payment and time frame options to you, once we determine the outcome of your request.

My mortgage company sent me a letter regarding my delinquent property taxes. What should I do?

Please provide your mortgage company with a copy of the Confirmation Page including the confirmation number for your Penalty Cancellation Request, which our office emailed to you after the online submission of your request. We ask for your continued patience as we process the large volume of requests our office has received.

Please CLICK HERE for more information on all payment options.

You may also call us at 213-974-2111, or visit our website at ttc.lacounty.gov.

Please note that our increased call volumes can contribute to long wait time and that many
self-service applications are available on our website, including looking up payment history
and requesting a duplicate property tax bill.

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